Try contacting the manufacturer of the hauler or search online for the hauling vehicle make and model and maybe somebody has  instruction information.

I never heard of them but there website says 100% Satisfaction Guarantee. Maybe they have something in the documents that your sister signed stating something regarding refunds and such. You can always place a complaint at better business bureau.

Every vehicle shipping company has there own deal, meaning some may include it in the price others may add it on later. But you dont want to be surprised with any hidden fees or extras so its is a great question to ask before booking. Also keep that in mind when you get any free car transport rate quotes over the internet. Some auto transporters have hidden fees and quote low prices upfront then add on additional fees so be sure to ask a lot of questions before booking your shipment.

when car shipping internationally container shipping offers your vehicle the most protection. If its a single vehicle it will be loaded into a 20 foot container and this will protect your automobile from weather related elements as well as from other vehicles and objects.

Consolidated container shipping is like carpooling because your will have to share the container with other individuals who are doing overseas shipping as well.

 When you speak with an international car shipping company they will usually have the best options for you and your automobile.

Great question!
Well the chain is another safe methiod that many vehicle shipping companies use.
Most cars are manufactured with special hooks or holes or spaces in the metal undercarriage of the vehicle so to place these chains because after manufactering, vehicles need to be transported safely to dealerships on such auto carriers. Please note at the end of the chain is a metail hook. Also if you look under your car you will probably notice a hook spot or holes were these chain hooks would attach safely to your vehicle.
You can see a good close up picture of the metal hook on this website http://www.trustandtransit.com/secure-car-shipping.html of chains being hooked for car shipping.
So yes its safe for the vehicle during auto shipping.
Regarding suspension, unless your vehicle has a problem with its shocks/ suspension it will be fine. Vehicles suspension are designed to carry large amounts of weight on them for extended periods of time, this includes trunk cargo as well as people weight.
You can also see an auto transporter using chains to secure a vehicle in the below video:
http://www.karshipping.com/gallery/v/vehicle-shipping-videos/car-shipping-videos/Open_Car_Shipping_Carrier_Securing_vehicle_for_transport.html

For more information regarding a vehicle shipping Bill of Lading check out cool video below:
http://www.karshipping.com/gallery/v/vehicle-shipping-videos/car-shipping-videos/The_Bill_of_Lading_-_Auto_Transport_Contract_Advice.html

Dont forget to ask the car shipping driver for a copy of your Bill of Lading before he drives off with your vehicle.

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I recently was talking about this with a friend who shipped their car with a company and paid extra for express shipping. Turns out that “Express Shipping” for that transporter referred to getting your vehicle picked up faster and nothing to do with delivery time. So be sure to Read the fine print in the auto transport contract when paying extra for any service including Express shipping services…

To make a long story short my friend asked to be refunded the extra money they paid for the express delivery but the auto transporter said it stated clearly in the contract that the express shipping was for fast pickup and nothing to do with actual delivery time. So there car was picked up fast, delivered slow and they did not get a refund for the express shipping charge.

Most enclosed car transport carriers have 2 loading methods that both work well for the lowered vehicle or vehicles that have ground effects.

The 1st type of enclosed auto transport carrier loading has a lift gate that sits flat on the ground and your vehicle is driven onto it. Then the lift gate is lifted (like an elevator) to the hight of the transport truck and your car is driven into the car carrier safely.

The 2nd type of enclosed car shipping carrier loading is when your car is driven up the metal trailer track ramps. Since these are enclosed transport trucks the drivers usually come prepared to handle all types of vehicle. With the help of add on ramps they get the job done. What these add on ramps do is simple add on additional peace of ramp that usually starts paper flat with the pavement and extends to were the original ramp sits on the pavement.

Both loading methods work well and if done correctally will result in your vehicle getting aboard the transport carrier safely. Plus if you are there at the pick up location you can keep a close eye    on the truck driver as he loads your vehicle and give assistance if needed. But remember the truck drivers do this all day long so they are pretty good at loading and unloading vehicles off there carriers.

Porky most vehicle shipping companies will probably want to up sell you on the enclosed car transport service for your vehicle (especially if your ride is an expensive make/model) as they make more on the deal.
Yes, its true sometimes small rocks (a.k.a. "Pebble Missiles") do get picked up by the auto transporters tires or tires of passing by vehicle on the road. We are not talking about a stone the size of a football here, lol. Usually it is a small tiny pebble that is large enough to fit in between your car tire thread. But do to the high speed vehicles are traveling these tiny pebbles can really shoot out from a tire like a Missile.

As for if these flying pebbles can cause scratches or other damage... well it is possible. It may chip or crack a windshield or nick your car paint...  i guess it all depend on the speed the pebble hit the vehicle as well as location it made contact.

If it will keep your mind at ease and you got the extra money then i would say get the enclosed transport but if you don't want to spend the extra money i would just ask the auto shipping company if your vehicle can ride on the top section of the open car transport carrier. Having your vehicle on the top should offer some sort of protection against flying “pebble missiles”. 

most people getting enclosed car transport service are shipping luxury, antique, exotic, race car or new vehicles.

I feel Enclosed car transport carrier service is for anybody with a car that is in good condition and wants to ensure it stays that way.

Washing  your car is important so that the car transport driver can fully inspect your vehicle for damage before it is loaded on the carrier and mark down any damage your vehicle may have on the condition report.

The car delivery driver will give you a phone call before he arrives with your vehicle. This is why it is important to supply the car transport company with more then one phone number such as home, work and cell phone.

Most companies do have GPS in the car transport carriers so your can track your automobile and if they don't you can always call the company up everyday to check the status of your vehicle delivery.

I know what you mean myride. I can just imagine the auto transport driver pulling over after a long drive to take a nap and then using your car back seat as a bed    Just kidding, that probably would not happen...but it could.